Frequently Asked Questions (FAQs)

1. Who we are?
Lezene is an online store that specializes in premium handbags, offering high-quality products crafted from the finest materials. Our mission is to provide customers with stylish, durable, and luxurious handbags to our valued customers.

2. Where is Pawstache located?
Our company is based at:
2200 Corporate Boulevard Northwest, Suite 407, Boca Raton, Florida 33431, United States.

3. How can I contact customer support?
You can reach our customer care team via:

· Email: help@lezene.com

· Phone: +1 (386) 368-3670

· Customer Support Hours: Monday - Friday: 9:00 AM - 5:00 PM (EST)
Saturday - Sunday: Closed

Ordering & Payment

4. What payment methods do you accept?
We accept the following payment methods:

· Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

· PayPal

· Apple Pay

· Google Pay

5. Order Cancellations

· If you need to cancel an order, contact us at help@lezene.com as soon as possible. If your order has not yet shipped, we will issue a full refund. If it has already been shipped, you may return it following our standard return process.

Shipping & Delivery

6. Where do you ship?
We are now offering shipping throughout the United States.

7. What are your shipping times?
Our shipping process includes:

· Handling time: 1-2 business days

· Transit time: 5-8 business days

· Estimated delivery time: 6-10 business days

· Cut-off time: Orders placed after 5:00 PM (EST) will be processed the next business day.

8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order on our website under the Order Tracking section.

9. Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the U.S.

Returns & Refunds

10. What is your return policy?
If you’re not fully satisfied, you may return your order within 30 days of delivery. Items must be unused, in their original packaging, and include proof of purchase. For more information, please visit our Return and Refund page.

11. What if I receive a defective or incorrect product?
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery, and we will arrange a replacement or refund.

12. How long does it take to process a refund?
Once we receive and inspect the returned item, refunds are processed within 7-10 business days back to the original payment method.

Thank you for choosing Lezene! We are committed to providing you with a smooth shopping experience. If you have any questions or need help, don’t hesitate to contact us. Enjoy your shopping!

Contact Information
Name: Lezene
Email: help@lezene.com

Phone: +1 (786) 884-9199
Company Address: 2200 Corporate Boulevard Northwest, Suite 407, Boca Raton, Florida 33431, United States.